So here are answers to some frequently asked questions which we hope will help.
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Entrance to Furzey Gardens for all visitors, including members, is available through pre-purchased online tickets only. Due to social distancing requirements we are only able to offer a limited number of tickets each day. These are available across three timed slots, please ensure you arrive at the gardens during your chosen slot.
You can visit Furzey Gardens in one family group or two bubbled households of up to six people.
Individuals may visit with one other adult from another household, social distancing must be maintained at all times.
No, you can arrive any time during your chosen slot, if you are able not to arrive at the very start of your slot it will help us to stagger arrivals and promote social distancing. There is no time limit on how long you can stay in the gardens.
Yes. Entrance to Furzey Gardens is free for under fives however you do still need to book a ticket for them so that we can include them in our capacity.
If using the website is absolutely not an option then tickets can be booked by phone Monday to Thursday 9am to 4pm and Friday 9am to 12pm by ringing 02380 812297.
Once purchased, tickets cannot be transferred, exchanged or refunded, unless we have to close the gardens in advance of your visit. All tickets will be offered subject to availability at the time of booking.
We are currently accepting 2 for 1 offers on RHS members, BBC Gardeners World Magazine, Yeo Valley tokens, Go New Forest Card and My VIP card. These offers apply to entrance on a Wednesday only.
We are not providing individual paper maps at the moment to reduce the number of people touching things. There is a large map here and the one way route is clearly signposted. You can also download a map here to use on your visit.
Unfortunately our electric wheelchair is not available for use at this moment.
Toilets are available for visitors.
Please limit your use of the toilets. As you will appreciate, toilets are a significant risk in transmission of the virus and although we will have a regular cleaning schedule in place, we are not able to clean the toilets after every use so it is for the safety of our visitors that we are trying to limit the usage to essential use only.
The play area is open. We kindly request that visitors adhere to the guidelines we have put in place following government advice. To keep you safe: one household group in the play area at one time, please use hand sanitiser before using the equipment. No food or drink to be consumed in the play area.
Our tea room is open for food including ice-cream, cakes, sandwiches and hot and cold drinks.
Yes you are welcome to have a picnic but please do observe social distancing from others.
You do not have to stick religiously to the route, but we do ask that you follow the general one way round the garden. In particular please follow the routes where there are arrows as these are narrow points in the garden.
Yes, hand sanitizer points are situated around the garden and we would strongly encourage you to use them.
Please leave through the exit and return through this entrance gate. If you can show your ticket when you come back in that would be great.
We’re very sorry but we do not allow dogs in the gardens (even well-behaved ones on leads) other than assistance dogs.
Although this is an outside space, we do ask that visitors do not smoke in the gardens for the enjoyment of everyone visiting.