We know you will have questions about visiting Furzey Gardens now that we have reopened, so here are answers to some frequently asked questions which we hope will help.

If you have any more queries please email marketing@minsteadtrust.org.uk

Frequently asked questions

  • How do I book a visit?

    Entrance to Furzey Gardens for all visitors, including members, is available through pre-purchased online tickets only. Due to social distancing requirements we are only able to offer a limited number of tickets each day. These are available across three timed slots, please ensure you arrive at the gardens during your chosen slot.

    Book your tickets here.

  • Do I need to arrive at my allocated time?

    No, you can arrive any time during your chosen two hour time period, if you are able no to arrive at the very start of your slot it will help us to stagger arrivals and promote social distancing. There is no time limit on how long you can stay in the gardens.

  • Do I need to book a ticket for children under five?

    No. Entrance to Furzey Gardens is free for under fives and we do not count them towards our capacity, so you do not need to book a place for them.

  • Someone I know doesn't have internet, how do they book?

    If using the website is absolutely not an option then tickets can be booked by phone Monday to Thursday 9am to 4pm and Friday 9am to 12pm by ringing 02380 812297.

  • Will you provide a refund or transfer for my pre-booked tickets if I need one?

    Once purchased, tickets cannot be transferred, exchanged or refunded, unless we have to close the gardens in advance of your visit. All tickets will be offered subject to availability at the time of booking.

  • Are you still accepting two for one cards?

    At the moment we are not accepting two for one cards but we will review this periodically and will reintroduce the offers when we are able to do so.

  • Is there a map of the garden?

    We are not providing individual paper maps at the moment to reduce the number of people touching things. There is a large map here and the one way route is clearly signposted. You can also download a map here to use on your visit.

  • Is the route wheelchair and pushchair accessible?

    Yes but please remember that these include gravel paths and some slopes.  Unfortunately our electric wheelchair is not available for use at this moment.

  • Are the toilets open?

    We are limiting the use of toilet facilities, therefore they are available on request only which includes people with disabilities. As you will appreciate, toilets are a significant risk in transmission of the virus and although we will have a regular cleaning schedule in place, we are not able to clean the toilets after every use so it is for the safety of our visitors that we are trying to limit the usage to essential use only.

  • Is the play area open?

    The play area will reopen on Saturday 4 July. We kindly request that visitors adhere to the guidelines we have put in place following government advice. To keep you safe: one household group in the play area at one time, please use hand sanitiser before using the equipment. No food or drink to be consumed in the play area.

  • Are the tea rooms open?

    Our tea room is open for take away food including ice-cream, cakes, sandwiches and hot and cold drinks.

  • Can I have a picnic in the grounds?

    Yes you are welcome to have a picnic but please do observe social distancing from others.

  • Do I have to follow the one way route?

    You do not have to stick religiously to the route, but we do ask that you follow the general one way round the garden.  In particular please follow the routes where there are arrows as these are narrow points in the garden.

  • Will there be hand sanitizer on site?

    Yes, hand sanitizer points are situated around the garden and we would strongly encourage you to use them.

  • If I leave to get something from my car and come back in how do I do this?

    Please leave through the exit and return through this entrance gate.  If you can show your ticket when you come back in that would be great.

  • How do I get in touch if I have a query?

    During opening hours you can ring the tea rooms on 023 8081 2464 for all enquiries except for booking tickets, which should be done online.

    For less urgent enquiries email furzey.manager@furzey-gardens.org

  • Can we bring dogs to the gardens?

    We’re very sorry but we do not allow dogs in the gardens (even well-behaved ones on leads) other than assistance dogs.

  • Can we smoke in the garden?

    Although this is an outside space, we do ask that visitors do not smoke in the gardens for the enjoyment of everyone visiting.