We know you will have questions about visiting Furzey Gardens during the coronavirus outbreak.

So here are answers to some frequently asked questions which we hope will help.

If you have any more queries please email marketing@minsteadtrust.org.uk

Frequently asked questions

  • How do I book a visit?

    Entrance to Furzey Gardens for all visitors, including members, is available through pre-purchased online tickets only. Due to social distancing requirements we are only able to offer a limited number of tickets each day. These are available across three timed slots, please ensure you arrive at the gardens during your chosen slot.

    Book your tickets here.

  • What is the maximum group size?

    You can visit Furzey Gardens in one family group or household.

    Individuals may visit with one other adult from another household, social distancing must be maintained at all times. You must live in the local area and adhere to social distancing guidelines.

    If you are planning to visit us, please check the latest Government guidance to understand the restrictions that apply.

  • Do I need to arrive at my allocated time?

    No, you can arrive any time during your chosen slot, if you are able not to arrive at the very start of your slot it will help us to stagger arrivals and promote social distancing. There is no time limit on how long you can stay in the gardens.

  • Do I need to book a ticket for children under five?

    Yes. Entrance to Furzey Gardens is free for under fives however you do still need to book a ticket for them so that we can include them in our capacity.

  • Someone I know doesn't have internet, how do they book?

    If using the website is absolutely not an option then tickets can be booked by phone Monday to Thursday 9am to 4pm and Friday 9am to 12pm by ringing 02380 812297.

  • Will you provide a refund or transfer for my pre-booked tickets if I need one?

    Once purchased, tickets cannot be transferred, exchanged or refunded, unless we have to close the gardens in advance of your visit. All tickets will be offered subject to availability at the time of booking.

  • Are you still accepting two for one cards?

    We are currently accepting 2 for 1 offers on RHS members, BBC Gardeners World Magazine, Yeo Valley tokens, Go New Forest Card and My VIP card. These offers apply to entrance on a Wednesday only.

  • Is there a map of the garden?

    We are not providing individual paper maps at the moment to reduce the number of people touching things. There is a large map here and the one way route is clearly signposted. You can also download a map here to use on your visit.

  • Is the route wheelchair and pushchair accessible?

    Furzey Gardens is on a hill and the informal woodland paths and gradients mean that parts of that the garden are not wheelchair accessible

    Our informal garden paths are narrow, twisting. steep in places and can be slippery. We do have an easier path route if you have difficulty walking or use a mobility device. However the utmost care must be taken even on this route and some sections will not be accessible for all.

    Unfortunately our electric wheelchair is not available for use at this moment.

  • Are the toilets open?

    Toilets are available for visitors.

    Please limit your use of the toilets. As you will appreciate, toilets are a significant risk in transmission of the virus and although we will have a regular cleaning schedule in place, we are not able to clean the toilets after every use so it is for the safety of our visitors that we are trying to limit the usage to essential use only. We ask that you wear a mask whilst inside the building.

  • Is the play area open?

    The play area is open. We kindly request that visitors adhere to the guidelines we have put in place following government advice. To keep you safe: one household group in the play area at one time, please use hand sanitiser before using the equipment. No food or drink to be consumed in the play area.

  • Are the tea rooms open?

    Our tea room is open from 10am – 4pm (last orders) for takeaway food including ice-cream, cakes, sandwiches and hot and cold drinks.

  • Can I have a picnic in the grounds?

    Yes you are welcome to have a picnic but please do observe social distancing from others.

  • Do I have to follow the one way route?

    You do not have to stick religiously to the route, but we do ask that you follow the general one way round the garden.  In particular please follow the routes where there are arrows as these are narrow points in the garden.

  • Will there be hand sanitizer on site?

    Yes, hand sanitizer points are situated around the garden and we would strongly encourage you to use them.

  • If I leave to get something from my car and come back in how do I do this?

    Please leave through the exit and return through this entrance gate.  If you can show your ticket when you come back in that would be great.

  • How do I get in touch if I have a query?

    During opening hours you can ring the tea rooms on 023 8081 2464 for all enquiries except for booking tickets, which should be done online.

    For less urgent enquiries email furzey.manager@furzey-gardens.org

  • Can we bring dogs to the gardens?

    We’re very sorry but we do not allow dogs in the gardens (even well-behaved ones on leads) other than assistance dogs.

  • Can we smoke in the garden?

    Although this is an outside space, we do ask that visitors do not smoke in the gardens for the enjoyment of everyone visiting.