To help us welcome audiences back safely, we are taking care to meet all of the Government’s latest coronavirus and social distancing guidelines and have put in place a number of COVID-19 secure measures. These will continue to be reviewed and updated regularly.
We are partnered with Society of London Theatre’s ‘See it Safely’ campaign to ensure we are adhering to all the guidelines.
Please read the following guidelines carefully and we would like to thank you in advance for your cooperation and understanding. If there are any changes to the safety measures, they will be sent to you by email if you have booked to see a performance.
Face masks / coverings: You will be expected to wear your face mask / covering throughout your time at the theatre except while eating or drinking.
Distanced seating: We have reduced our capacity to allow one metre+ between seated groups and sufficient space to minimise contact with others while navigating the front of house areas. Everyone sitting within a designated bubble must be from one household or support bubble.
Temperature checking: We will carry out temperature checks upon arrival. If your temperature is 37.8C or above it will not be possible to admit you and your group to the theatre.
Refund policy: If you hold tickets to a performance with us but feel unwell or are required to self-isolate, please contact us at least 24 hours before the event and you will receive a full refund.
Contactless ticketing: All tickets will now be e-tickets that can be printed at home or displayed on your phone. These will be registered using contactless scanners upon arrival.
Cashless payment: Contactless payment will be available when purchasing refreshments or merchandise. We will not be accepting cash at this time.
Social distancing: Enhanced signage, one-way systems and our helpful front of house team will be in place around the venue to maintain safe social distancing throughout.
Sanitiser stations: Hand sanitising units will be available upon arrival and throughout the theatre.
Cleaning: The theatre will be disinfected regularly and cleaned before every show.
Air circulation: We will maximise the amount of fresh air circulating around the venue during every performance. Please be aware that in winter this may lower the temperature slightly or create draughts in the auditorium.
Singing along: We kindly ask all patrons to refrain from singing along or loudly cheering at any time during the performance.
If you have any questions about your visit or about how these policies may affect you, please contact us at firstname.lastname@example.org