Terms and conditions

In relation to tickets sold by us for performances at Hanger Farm Arts Centre whereby we are acting on our own accord and not as an agent for a third party (please check the details provided on our website or our Official Advertisements in relation to the listed promoter of the relevant performance):

  • If your circumstances change and you are no longer able to attend a performance we will provide you with a voucher to the value of your tickets. This voucher can be used for other shows at Hanger Farm Arts Centre, but may exclude certain performances. You must request a voucher in exchange for your tickets no later than 24 hours before the performance. After this point no vouchers will be processed. Please telephone 023 8066 7683or e-mail hangerfarm@minsteadtrust.org.uk to arrange this
  • No refunds will be given except in the event of cancellation of a performance prior to the performance
  • We will not re-sell on your behalf any tickets sold by us
  • Tickets which are resold or transferred for profit or commercial gain by anyone other than Hanger Farm Arts Centre or one of its businesses or authorised agents will become void and the holder may be refused entry
  • We reserve the right to reallocate your seats from those originally purchased to the same or to a higher value.

In relation to tickets sold by us for events whereby we are acting as an agent for a third party who will be the promoter or the venue at which the event is held (‘the Third Party’) (please check details provided on our website or our Official Advertisements in relation to the listed promoter or venue of the relevant performance):

  • The placing of an order by you, by whichever means, will constitute your consent to our passing on such details to the third party to fulfil your booking; and
  • Your tickets will inform you on whose behalf we are acting as agent and with whom your contract is made
  • Such tickets are subject to the terms and conditions of that Third Party, which you are advised to check as they may vary, and, in the particular case of outdoor events, may include restrictions on barbecues, picnics, tents or umbrellas;
  • You must contact the Third Party to obtain information and arrangements for traffic approaches, parking and for information relating to access for those ticket purchasers/ticket holders who are disabled. We make no representations or warranties that any such information provided by us in this regard is accurate, complete or up to date and we expressly exclude all liability for any such representations made by our employees or representatives in this regard;
  • No tickets sold by us acting as agents for a Third Party can be exchanged, refunded or returned except with the express authority of the Third Party;
  • If, prior to the commencement of the performance, the event is cancelled or postponed to a later date, we will contact you and any refunds will be made by the Third Party only, unless the Third Party makes such monies available to us; the face value of the ticket only will be refunded;
  • Where the Performance is scheduled to take place out of doors, you should assume (unless notified otherwise) that the Performance will not be cancelled or postponed in the event of inclement weather conditions;
  • Hanger Farm Arts Centre cannot be held responsible for misinformation provided by a Third Party. Complaints should be addressed to the Third Party prior to or during the Performance
  • Payment of refunds: In the event of a cancellation refunds will be made using the original payment method. For example, if your ticket was purchased using a debit card then we will refund the money to that same card. If we can’t refund to your original payment method then you may need to provide proof of closure of the original account and then we can refund to a different payment method. If we refund you for a payment made in gift vouchers then the refund will always be in vouchers
  • If an event is cancelled, we will notify you by email or phone (using the details you provided us with at the time of ordering)
  • Where a refund is sought due to cancellation, rescheduling or a significant change to the event, the refund will equal the price paid by you including any inclusive per ticket charges but excluding the transaction or delivery fee and additional items including charitable donations and Ticket Protection.
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