New Forest Day Opportunities Admin Assistant
6 Month Fixed Term Contract
Location: New Forest
Hours: 20 hours per week – Monday to Friday
Timings: 8:30am to 12:30pm
Salary: £12,740 pro rata per annum
We are looking for a highly organised, warm, and motivated Administrator to join our NFDO Day Service team. This is a key role that supports the smooth day‑to‑day running of the service by providing effective administrative support to the Day Service Manager and Deputy Manager.
Not only will you be the first point of contact for the service, but you will also support the admissions process for individuals new to NFDO, working closely with families, social workers and internal teams to ensure a welcoming and well‑coordinated experience. Although this is not a direct support role, you will have daily contact with people we support, so a caring, approachable, and professional manner is essential.
Key responsibilities:
- Manage telephone reception and respond to enquiries in a professional and friendly manner
- Support the admissions process for new individuals, ensuring all required documentation is completed and processed
- Liaise with families, social workers and internal teams regarding referrals, taster days and admissions
- Coordinate and track taster days for prospective attendees
- Maintain and update administrative systems and records in line with GDPR requirements
- Draft correspondence, respond to emails, scan documents and support general office administration
- Maintain NFDO cash-in and cash‑out spreadsheets in liaison with instructors and team leaders and submit monthly returns to Finance
- Order regular supplies for the Day Service
- Ensure monthly first aid box checks are completed by the team
- Attend meetings and produce accurate minutes
- Facilitate effective communication across the NFDO staff team and with other areas of the Trust
- Provide support to people with neurodiverse disabilities who attend the NFDO office with queries, as required
- Undertake any other duties appropriate to the role to support the smooth running of the service
About you:
- Previous experience in an office administration role
- Excellent organisational and time‑management skills
- Strong communication and people skills, with a warm and professional telephone and face‑to‑face manner
- Confidence using Microsoft Outlook, Word and Excel
- Good numeracy and literacy skills
- Ability to work independently using your own initiative, as well as collaboratively as part of a team
- Comfortable and confident interacting with people with neurodiverse disabilities, building positive and respectful rapport
What benefits can we offer you?
- 33 days holiday inclusive of Bank Holidays pro rata
- Refer-a-Friend scheme worth £750!
- A Celebration Day’s Leave for Your Birthday pro rata
- Death in Service Insurance
- Company Pension
- An easy to access Health Care Scheme
- Cycle to Work
- Free Parking on-site
- Blue Light Card Eligibility
- Furzey Gardens Membership
- Hanger Farm Membership
- Enhanced Maternity and Paternity Pay
- Company Sick Pay
If you would like to apply for this role, please fill out the Online Application Form
Our Vision at Minstead Trust is to live in a society where people with learning disabilities enjoy fulfilling lives of their own choosing. As a trust, our mission is to support people with learning disabilities to fully develop their individual potential by providing opportunities, enhancing life skills, ensuring informed choice, and influencing society.
- We appreciate each person. Everyone is different – we respect and celebrate this.
- We’re always learning. We all have something to offer and more to learn.
- We’re always improving. Striving to give our best and to have more impact.
- We push for change. We will challenge society to be fully inclusive.
- We find the joy in everyday life. We have the freedom to be ourselves and enjoy what we do.
We are not licensed to sponsor employees for visas; therefore, we are unable to offer sponsorship for this role. You need to have, or be able to obtain, right to work in the UK in order to take up this position.
All staff working for, or on behalf of Minstead Trust, understand their responsibilities in relation to safeguarding adults at risk and know who to escalate concerns to within Minstead Trust.
Due to the nature of this employment, your application is subject to a successful Disclosure and Barring Service check (DBS).
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.