Complaints, Concerns and Feedback

Should you have a concern, wish to make a complaint or provide any feedback, please feel free to contact Minstead Trust on 02380 812297.

Alternatively you may email the relevant Service Manager:

Amie Ware – Residential Service                     email: [email protected] 

Wendy Gathercole – Supported Living           email: [email protected]                

Ophelia Matthias – New Forest Day Service    email:  [email protected]

Becky Austin – Portsmouth Day Opportunities email:  [email protected] 


Or contact:

Travis Musselwhite – Director of Care and Support Services    email:  [email protected]

Madeleine Durie – Chief Executive                                            email:  [email protected]


If you do not wish to talk to someone at Minstead Trust you can contact:

Hampshire Adult Services Safeguarding Team           0300 555 1386

CQC (Care Quality Commission)                               0300 061 6161

Local Government Ombudsman:                               0300 061 0614

Health Watch: